With regard to “Principles for Customer-Oriented Business Conduct” released by Financial Services Agency of Japan on March 2017, MCUBS MidCity Inc. (hereinafter the “Company) has implemented the following initiatives.
Formulation and Announcement of Policies regarding Customer-Oriented Business Conduct
The Company has established the same principle as Mitsubishi Corp.-UBS Realty Inc. (hereinafter “MC-UBS”) as a member of MC-UBS Group (including MC-UBS and MC-UBS’s subsidiary).
Through real estate investment management, the MC-UBS Group holds up the Mission to create new demands in our society and new values that exceed people’s expectations. More specifically, the following MCUBSR is the MC-UBS Group’s Core Values:
- We act proactively and professionally and adhere to the highest standards of compliance and discipline.
- We always challenge the unprecedented.
- We think outside the box and dare to be original.
- Belief in ourselves
- We believe in ourselves and are committed to our "MCUBSR" values.
- Stewardship and Sensitivity
We take the dialogue with investors seriously, and fulfill our fiduciary duty.
We are sensitive to changes in the world and respond to them appropriately.
- We respect our colleagues and partners, so that we can all work with pride and a smile.
By carrying out the abovementioned Mission, the Company will continue to conduct investment corporation (from which the Company is entrusted with managing of its assets; hereinafter referred to as “Investment Corporation”) -Oriented Business.
Pursuit of the Customers’ Best Interest
The Company will maintain a high level of expertise and professional ethics as Financial Instruments Business Operator and operate our businesses in a loyal and fair manner for the best interest of the Investment Corporation. In addition, the Company will endeavor to establish such business operation as its corporate culture.
Appropriately Managing Conflict of Interest
In compliance with applicable laws and internal rules, the Company will accurately grasp potential conflict of interest with the Investment Corporations. If there is a potential conflict of interest with regards to the transactions, the Company will manage such conflict of interest in appropriate ways such as discussing the transaction within the Compliance Committee (whose member includes external specialist) and Board of Directors before it is conducted.
Clarification of Commissions
The Company will provide detailed information regarding commissions and other costs to be borne by the Investment Corporation, including description of the services for which such commissions are incurred, in a manner comprehensible by investors of the Investment Corporation as the final beneficiary within the investment chain (hereinafter referred to as “Investors”).
Providing Important Information in a Comprehensible Manner
The Company will provide Investors with important information plainly in a manner comprehensible by Investors.
Providing Suitable Service for Customers
The Company will endeavor to grasp the Investors’ demands, and will conduct asset management taking such demands into account.
Outline to Adequately Motivate the Employees
The Company adopts accomplishment of compliance objectives as one of the employees’ performance evaluation indicators to ensure actions to pursue best interest of Investment Corporations and Investors and appropriate management of conflict of interest.
In addition, the Company conducts compliance training for all employees on a regular and continuous basis and makes day by day improvements.